Contact us
We’d love to hear from you!
Email address: dunescape@hotmail.co.uk
Alternatively you may phone: 07970 936434
From overseas: 0044 7970939434
How to book
Please check the availability calendar at the foot of the Prices and Availability page.
If your required dates are free then please contact us by email or phone. When sending an email or if you leave a voicemail, please state:
-Your name
-Preferred date of arrival
-Preferred date of departure
-Number of adults and number of children
-Your phone number
-Your email address
-Your postal address
We will get back to you to confirm, then if you wish to proceed then we will hold the dates for seven days and email a booking form and contract to you. The contract protects both your money and our interests.
For visitors resident in the UK, a deposit of 25 per cent of the total cost of your stay (subject to a minimum of £200) will be required to secure your booking. There is also a £200 returnable security bond charged on each booking (see below). That money is returned to you, minus the cost of any breakages or damage, once the house has been inspected after your departure.
UK residents may pay directly via bank transfer, or by cheque. If you are booking within 56 days of the start-date of your holiday, you will need to pay the full cost at the time of booking by bank transfer.
If your booking falls just outside the 56 days we will suggest you pay in full at the time of booking, but the decision will be yours.
Overseas visitors can pay by electronic transfer or PayPal. Cleared funds must be received within seven days of your booking or the dates will be re-released.
For foreign bookings, we recommend you pay the full cost of the holiday at the time of booking, to avoid two transaction charges, but if you would prefer to pay a deposit followed by the balance, we will discuss this option with you.
Cancellation policy
You are strongly advised to take out travel insurance to protect yourself in the event of unforeseen cancellation. If you need to cancel or reschedule your booking, the following terms apply:
Three calendar months or more before first day of rental: We will refund your deposit less a £50 admin charge.
Fifty-seven days or more before first day of rental: Deposit will be retained, but any further monies paid will be refunded in full.
Less than 57 days before first day of rental: Deposit will be retained. If the property is re-let for the same period, all further monies paid will be refunded in full. If property is not re-let, then the rental is payable in full.
Security bond and protecting your rights
We will require a security bond of £200 by direct bank transfer or cheque at least 56 days before the first day of your rental. This money will be returned directly into your bank account, or by cheque if you prefer, subject to any deductions made for breakages and/or telephone/internet abuse, within 10 working days of the end of the rental period.
You will also be sent a contract to protect both your monies paid and payable and your rights to a peaceful holiday, and to protect our rights against misuse of the property. We will require this contract to be signed and returned to us with your deposit.
Please note that sub-letting the property is not permitted.
The maximum number of six occupants over the age of 12 months plus one infant under the age of 12 months must not be exceeded.
